● ON-CALL READY▲ UPTIME 99.99%↯ AWS · AZURE · GCP◆ PCI DSS · ISAE · GDPR✦ CURRENTLY CRUISING @ AMS↻ 20+ YEARS IN FLIGHT● ON-CALL READY▲ UPTIME 99.99%↯ AWS · AZURE · GCP◆ PCI DSS · ISAE · GDPR✦ CURRENTLY CRUISING @ AMS↻ 20+ YEARS IN FLIGHT● ON-CALL READY▲ UPTIME 99.99%↯ AWS · AZURE · GCP◆ PCI DSS · ISAE · GDPR✦ CURRENTLY CRUISING @ AMS↻ 20+ YEARS IN FLIGHT● ON-CALL READY▲ UPTIME 99.99%↯ AWS · AZURE · GCP◆ PCI DSS · ISAE · GDPR✦ CURRENTLY CRUISING @ AMS↻ 20+ YEARS IN FLIGHT
BOARDING PASS · CLASS: CAPTAINSEQ 026 / GATE A1
WLN AIR · Career Flight/ ESY-2026

Erwien SamanthaYustitiawan

Engineering Manager · DevOps & SRE Leader. Keeps payment and travel platforms airborne with near-zero turbulence.

FROM
SUB
Surabaya · 2000
✈
TO
AMS
Amsterdam · Now
Years airborne
20+
At Worldline
10+
Clouds flown
AWS · AZ · GCP
Avg uptime
≈100%
// SECTOR 02

$ whoami

~/erwien — zsh — 80×24
esy@cockpit:~$ cat ./about.md

Engineering Manager / DevOps & SRE Leader with 20+ years running mission-critical platforms in payments, travel, and e-retail — including 10+ years at Worldline in progressively senior roles.

Builds high-performing cross-functional teams, leads rapid incident response, and drives cloud-native migrations across AWS, Azure, and GCP using infrastructure-as-code.

Hands-on champion for production delivery, observability, and high availability — partnering closely with business and compliance to keep platforms stable while meeting PCI DSS, ISAE, GDPR, and financial-sector standards.

esy@cockpit:~$
// SECTOR 03

Flight route

  1. ●
    SUB
    Surabaya, ID
    B.Eng · Computer Engineering
    STIKOM Surabaya
    1995 — 2000

    Pre-flight checks. Booted into Linux for the first time.

    DEPARTED
  2. ●
    AMS
    Amsterdam, NL
    Comptel Mediation Tech Support
    Liberty Global
    Jun 2008 — Jul 2014

    OSS/BSS, provisioning, billing, DWH. First long-haul.

    DEPARTED
  3. ●
    HFD
    Hoofddorp, NL
    Ops → DevOps → Senior DevOps
    Worldline Global
    Sep 2014 — Nov 2020

    Climbed from Operations Engineer to Senior DevOps. Five progressive roles.

    LAYOVER
  4. ✈
    AMS
    Amsterdam, NL
    DevOps / Engineering Manager
    Worldline · Travel Tribe
    Nov 2020 — Present

    Cruising altitude. Leading the Travel Tribe across DevOps, QA, Eng, Product.

    CRUISING
// SECTOR 04

Cockpit instruments

Uptime
99.99%
Years in flight
20+
Compliance pass
100%
Incidents handled
∞

Leadership & WoW

07 ITEMS
  • Engineering management
  • SRE leadership
  • Team building
  • Mentoring
  • OKRs
  • Agile / Scrum
  • Stakeholder mgmt

Reliability & Ops

07 ITEMS
  • Incident management
  • Rapid response teams
  • On-call
  • Problem mgmt
  • SLAs / SLOs
  • Capacity planning
  • High availability

Cloud & Infra

08 ITEMS
  • AWS
  • Azure
  • GCP
  • On-prem → Cloud
  • Cloud → Cloud
  • Infrastructure-as-Code
  • CI/CD
  • DevOps

Observability & Quality

07 ITEMS
  • Monitoring
  • Logging
  • Alerting
  • Production readiness
  • Performance tuning
  • Tech-debt mgmt
  • KPI reporting

Compliance & Security

07 ITEMS
  • PCI DSS
  • ISAE
  • GDPR
  • DNB
  • Audits (internal/external)
  • Risk collaboration
  • Secure delivery

Languages

03 ITEMS
  • English — Professional
  • Indonesian — Native
  • Dutch — Elementary
// SECTOR 05

Captain's logbook

Nov 2020 — Present

DevOps Manager / Engineering Manager — Travel Tribe

Worldline Global · Amsterdam / Hoofddorp, NL
CRUISING
  • ›Lead a multi-disciplinary org (DevOps, Engineers, QA, Scrum Master, Product), aligning team goals with platform strategy.
  • ›Drive performance via OKRs/KPIs; balance new work, tech debt, and incidents on a 50/30/20 split.
  • ›Define IT strategy and roadmap with Business Architect, Tech Lead, PM, and DevOps Director.
  • ›Lead the Rapid Response Team for Incident Management across DevOps, QA, Dev, and Merchant Services.
  • ›Maintain near-100% uptime over multiple years with structured on-call and escalation.
  • ›Embed 'You build it, you run it, you maintain it, you monitor it' across teams.
  • ›Led AWS app/product migration from partner accounts into Worldline's AWS account within first 6 months.
  • ›Own CI/CD and deployment processes for safe, repeatable, auditable releases across multiple envs.
  • ›Annual PCI / ISAE / GDPR audits — provide engineering evidence and remediation plans.
  • ›Coach engineers, QAs, and Scrum Masters into new roles (PO, Agile Coach).
Sep 2014 — Oct 2020

Progressive Operations & DevOps Roles

Worldline Global · Hoofddorp, NL
ASCENT
  • ›Senior DevOps Engineer (Apr 2020 – Nov 2020)
  • ›DevOps Engineer (Apr 2019 – Apr 2020)
  • ›Senior Technical Application Manager (Jan 2018 – Apr 2019)
  • ›Technical Application Manager (Oct 2015 – Dec 2017)
  • ›Operations Engineer (Sep 2014 – Apr 2015)
  • ›Owned incident and problem resolution for critical applications; maintenance, change, and release activities.
  • ›Proactive monitoring and a living technical knowledge base for faster recovery and onboarding.
Jun 2008 — Jul 2014

Comptel Mediation Technical Support Specialist

Liberty Global · Netherlands
DEPARTED
  • ›Integration and 2nd-line support for OSS/BSS — provisioning, CRM, billing, mediation, DWH across multiple network elements.
  • ›Monitored and resolved incidents in prod/non-prod with developers, engineers, and business stakeholders.
  • ›Generated SLA reports, coordinated patch installations, and provided Unix/Oracle guidance.

// Earlier roles at other companies have been intentionally omitted to keep the logbook focused.

// SECTOR 06

Departures board

Type
Destination
When
Status
  • EDU
    STIKOM Surabaya — B.Eng Computer Engineering
    1995–2000
    ARRIVED
  • CRT
    OKR Certified Practitioner
    Cert
    BOARDED
  • CRT
    Succeeding in DevOps
    Cert
    BOARDED
  • CRT
    Continuous Delivery with GitLab
    Cert
    BOARDED
  • CRT
    AWS Essential Training for Architects
    Cert
    BOARDED
  • CRT
    Expert Insights on Adapting to Change
    Cert
    BOARDED
  • PUB
    Menggunakan Linux BlankOn — Author
    Book
    PUBLISHED
// SECTOR 07

Contact tower

// TOWER · AMS

Ready for the next clearance.

Open to engineering leadership, SRE, and platform roles where reliability and people matter equally. Based in Amsterdam, willing to fly.

✉ erwiensamantha@gmail.com↗ linkedin.com/in/erwiensamantha☎ +31 6 5432 6707
tower:~$ tail -f availability.log
[OK] Location ............ Amsterdam, NL
[OK] Time zone ........... Europe/Amsterdam
[OK] Response window ..... < 24h
[WARN] Recruiter spam ...... filtered
[OK] Interesting problems always welcome
[OK] Travel mode ......... enabled ✈